Introduction
At Zanthex, we understand that your privacy is fundamental to your trust in our career development platform. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you interact with our services at thinkstreamnet.sbs.
We're committed to maintaining the highest standards of data protection while providing you with exceptional journalism career development resources. This policy applies to all users of our platform, whether you're browsing our content, participating in our programs, or engaging with our community.
By using Zanthex services, you acknowledge that you have read and understood this privacy policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your information.
Information We Collect
Personal Information You Provide
When you create an account or engage with our services, we collect information that you voluntarily provide to us. This includes your name, email address, professional background, career goals, and any other details you choose to share through our forms or profile creation process.
- Contact information including name, email address, and phone number
- Professional details such as current role, experience level, and career interests
- Educational background and certifications relevant to journalism
- Communication preferences and subscription settings
- Content you create or submit through our platform
Automatically Collected Information
Our systems automatically collect certain technical information when you visit our website. This data helps us understand how users interact with our platform and allows us to improve your experience.
- Device information including browser type, operating system, and screen resolution
- Website usage data such as pages visited, time spent, and navigation patterns
- IP address and general location information
- Referral sources and search terms that brought you to our site
Information from Third Parties
Occasionally, we may receive information about you from trusted third-party sources, such as professional networking platforms or educational institutions, when you explicitly consent to such data sharing for career development purposes.
How We Use Your Information
Primary Uses
We use your personal information primarily to provide you with personalized career development resources, deliver our educational content, and help you achieve your journalism career goals.
Service Delivery
Your information enables us to deliver tailored learning experiences, recommend relevant courses, and provide personalized career guidance. We analyze your interests and progress to suggest the most beneficial resources for your professional development.
- Customizing course recommendations based on your career goals
- Tracking your learning progress and providing completion certificates
- Sending relevant updates about new programs and opportunities
- Facilitating connections with industry professionals and mentors
Communication and Support
We use your contact information to respond to your inquiries, provide customer support, and keep you informed about important updates to our services. All communications are designed to enhance your learning experience and career development journey.
Platform Improvement
Anonymous usage data helps us understand how users engage with our content, identify areas for improvement, and develop new features that better serve the journalism community. This analysis never includes personally identifiable information.
Information Sharing and Disclosure
We believe in transparency about when and why we might share your information. Your trust is paramount, and we never sell your personal data to third parties for marketing purposes.
Service Providers
We work with trusted service providers who help us deliver our educational platform. These partners may have limited access to your information solely for the purpose of providing services on our behalf, such as email delivery, payment processing, or technical support.
Legal Requirements
In rare circumstances, we may disclose your information if required by law, such as responding to a court order or protecting the safety of our users and staff. We will always strive to protect your privacy rights while meeting our legal obligations.
Business Transfers
If Zanthex undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change in ownership and provide options for managing your data preferences.
Data Security and Protection
Protecting your personal information is a top priority for Zanthex. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Security Measures
Our security framework includes encryption, secure server infrastructure, regular security audits, and strict access controls to ensure your information remains protected.
Technical Safeguards
- SSL encryption for all data transmission
- Secure database storage with encryption at rest
- Regular security updates and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with secure storage
Access Controls
We limit access to your personal information to authorized personnel who need it to perform their job functions. All team members receive privacy training and are bound by confidentiality agreements.
Your Rights and Choices
You have significant control over your personal information and how we use it. We provide multiple ways for you to access, update, or delete your data, and we're committed to honoring your preferences.
Access and Correction
You can access and update your personal information at any time through your account settings. If you need assistance or want to request a complete copy of your data, our support team is ready to help you.
Data Deletion
If you decide to close your account, you can request that we delete your personal information. We'll honor this request while retaining any information necessary for legal compliance or legitimate business purposes.
Communication Preferences
You can modify your communication preferences at any time, including opting out of promotional emails while continuing to receive important service updates. We provide easy unsubscribe options in all our communications.
How to Exercise Your Rights
To exercise any of these rights, simply contact us at [email protected] or visit your account settings. We'll respond to your request within 30 days and guide you through the process.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal requirements, and support your career development journey. Our retention practices are designed to balance your privacy rights with practical service delivery.
Active Account Data
While your account remains active, we retain your profile information, learning progress, and course completions to provide continuous, personalized service. This includes maintaining your certificates and achievement records.
Inactive Account Policy
If your account remains inactive for more than three years, we may archive your data and send you a notification with options to reactivate or request deletion. This helps us maintain an efficient system while protecting your privacy.
Legal Compliance
Some information may be retained longer when required by law, such as transaction records for tax purposes or communication logs for regulatory compliance. We always use the minimum retention period necessary.
International Data Transfers
As a global career development platform, we may transfer your information across borders to provide our services effectively. We ensure appropriate safeguards are in place whenever your data crosses international boundaries.
Transfer Safeguards
When we transfer data internationally, we use standard contractual clauses, adequacy decisions, and other legally approved mechanisms to ensure your information receives equivalent protection regardless of location.
Service Provider Requirements
All international service providers must meet our strict privacy and security standards. We conduct regular assessments to ensure continued compliance with data protection requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our website is used. You have control over these technologies and can adjust your preferences at any time.
Types of Cookies We Use
- Essential cookies that enable core website functionality
- Performance cookies that help us understand site usage
- Preference cookies that remember your settings and choices
- Marketing cookies that help deliver relevant content
Managing Cookie Preferences
You can control cookie settings through your browser options or our cookie preference center. Disabling certain cookies may affect some website functionality, but essential features will continue to work.
Policy Updates and Changes
We periodically review and update this privacy policy to reflect changes in our services, technology, or legal requirements. We're committed to keeping you informed about how we protect your information.
Notification Process
When we make significant changes to this policy, we'll notify you via email and prominently display the updates on our website. For minor changes, we'll update the "Last Modified" date at the top of this document.
Continued Use
Your continued use of Zanthex services after policy updates constitutes acceptance of the revised terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.